Frequently Asked Questions

SpamJammer uses a multi-layered approach combining machine learning models, content analysis, sender reputation scoring, and behavioral pattern detection. Our models are trained on over 2.4 billion messages and continuously learn from new spam patterns to maintain a 99.9% detection rate.

SpamJammer protects email inboxes, web contact forms, blog and article comment sections, review systems, and any user-generated content endpoint. Our unified API lets you integrate spam protection across all channels with a single setup.

Most teams complete integration in under an hour. We provide SDKs for popular languages (Node.js, Python, Go, Ruby, PHP), pre-built plugins for WordPress and Shopify, and comprehensive REST API documentation. Our onboarding team is available to help with custom setups.

Our false positive rate is below 0.01%. When a legitimate message is incorrectly flagged, you can whitelist the sender or mark it as safe from the dashboard. The system learns from these corrections and adjusts its models to prevent similar false positives in the future.

Yes. Professional and Enterprise plans include a custom rules engine where you can define allowlists, blocklists, keyword filters, regex patterns, and sender-based rules. Enterprise customers also get access to ML model fine-tuning for their specific use case.

Yes, every plan comes with a 14-day free trial with full Professional-tier access. No credit card is required to start. You can downgrade, upgrade, or cancel at any time during or after the trial period.

Our uptime SLA varies by plan: Starter at 99.5%, Professional at 99.9%, and Enterprise at 99.99%. SpamJammer runs on globally distributed infrastructure with automatic failover. Enterprise customers receive custom SLA terms and financial credits for any breaches.

SpamJammer processes messages in real time and does not store message content beyond the analysis window. Metadata is retained for analytics and model training in anonymized form. We are SOC 2 Type II certified, GDPR compliant, and offer data residency options for Enterprise customers.