FAQ — SpamJammer

What is SpamJammer and how does it work? +

SpamJammer is an AI-powered anti-spam platform that protects your email, web forms, comment sections, and API endpoints from unwanted messages. Our machine learning models analyze incoming messages in real-time, evaluating hundreds of signals including content patterns, sender reputation, behavioral indicators, and known spam signatures. Messages identified as spam are blocked before they reach your team, while legitimate messages pass through unimpeded. The entire process takes less than 50 milliseconds.

How accurate is SpamJammer's detection? +

SpamJammer achieves a 99.9% spam detection rate with an extremely low false positive rate of less than 0.01%. Our models are continuously trained on billions of messages across 40+ languages, adapting to new spam patterns within minutes of first detection. Over 200,000 teams rely on this accuracy daily, and our average customer rating of 4.9/5 reflects the consistent quality of our detection engine.

How long does it take to set up SpamJammer? +

Most teams are fully up and running in under 5 minutes. We provide drop-in SDKs for Node.js, Python, Ruby, PHP, Go, and Java, along with a comprehensive REST API. Our setup wizard guides you through the process step by step. For enterprise deployments with custom integrations, our solutions team provides white-glove onboarding at no extra cost. As Amy Torres from Summit Analytics put it: "We were up and running in 4 minutes. Literally timed it."

What channels does SpamJammer protect? +

SpamJammer provides unified protection across multiple channels from a single platform: email (inbound and outbound), web forms and contact forms, blog and article comment sections, API endpoints, and real-time chat systems. Each channel is protected by the same AI engine with channel-specific optimizations. You manage everything from one dashboard with unified analytics and rules.

Is there a free trial available? +

Yes. Every plan includes a 14-day free trial with full access to all features at your chosen tier. No credit card is required to start. You can upgrade, downgrade, or cancel at any time during or after the trial. Over 2,800 teams started their trial this month alone. If you need more time to evaluate, contact our team and we'll extend your trial.

How does SpamJammer handle false positives? +

Our false positive rate is below 0.01%, which is industry-leading. In the rare event a legitimate message is flagged, you have several options: review and release messages from the quarantine dashboard, create allowlist rules for specific senders or patterns, and train the AI by marking false positives, which improves your model within minutes. The Professional and Enterprise plans also include a custom rules engine for precise control over edge cases.

Is SpamJammer compliant with data privacy regulations? +

Yes. SpamJammer is SOC 2 Type II certified, GDPR compliant, and ISO 27001 certified. We process data in regionally distributed data centers with full encryption at rest and in transit. We do not store message content beyond the analysis window unless you explicitly enable quarantine retention. Enterprise customers can choose their data processing region and receive a custom Data Processing Agreement (DPA).

What kind of support does SpamJammer offer? +

Support varies by plan. Starter plans include community forum access and email support during business hours. Professional plans receive priority email support with a guaranteed 4-hour response time. Enterprise plans get 24/7 dedicated support via email, phone, and Slack, plus a named account manager. All plans have access to our comprehensive documentation, API reference, and video tutorials. Our average support satisfaction rating is 4.8/5 across all tiers.

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