Frequently Asked Questions

Our false positive rate is under 0.01%. SpamJammer uses confidence scoring rather than binary decisions, so borderline messages are quarantined for review rather than silently deleted. You can fine-tune sensitivity thresholds, create allowlists, and train the model on your specific traffic patterns to reduce false positives even further.

Most users are up and running in under 5 minutes. For popular platforms like WordPress, Shopify, and HubSpot, we offer one-click plugins. For custom integrations, our REST API requires just a few lines of code. Our onboarding wizard guides you through DNS configuration, API key setup, and initial rule configuration step by step.

Yes! We offer a 14-day free trial with full access to the Professional plan features. No credit card is required to start. You can process up to 10,000 messages during the trial period. At the end of the trial, you can choose the plan that fits your needs or your account will automatically convert to our free tier with limited features.

SpamJammer integrates with 50+ platforms including WordPress, Shopify, Magento, Joomla, Drupal, HubSpot, Mailchimp, Slack, Zapier, and more. We also provide native SDKs for Node.js, Python, Ruby, Go, and PHP. Our REST API and webhook system lets you connect SpamJammer to virtually any application or workflow.

Security is foundational to SpamJammer. We are SOC 2 Type II certified and fully GDPR compliant. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We operate in US and EU data centers with full data residency options. Message content is analyzed in memory and never persisted beyond the scan window. Enterprise plans include SSO/SAML, audit logs, and custom data retention policies.

Absolutely. All SpamJammer plans are month-to-month with no long-term contracts (unless you choose annual billing for a discount). You can cancel your subscription at any time from your account dashboard. Your protection remains active through the end of your current billing period. We also offer a 30-day money-back guarantee on all plans.

We never cut off your protection. If you approach your monthly message limit, we will notify you via email and dashboard alerts. If you exceed your limit, overage messages are billed at a small per-message rate, or you can upgrade to the next plan. Enterprise customers enjoy unlimited messages with no overage concerns. You can monitor your usage in real time from the analytics dashboard.